Tags: Adaptive Path, design, engagement design, Forrest Research, IDEA 2008, Information Architecture, interaction design, interactive design, Social Media, Usability, user experience, Web 2.0
Information architecture isn’t enough. Sure, it’s important – I gave some tips just two weeks ago – but it’s not the only organizing structure we need to consider.
That said, it may be confusing when I wholeheartedly recommend you attend the upcoming IDEA 2008 conference held by the Information Architecture Institute on October 7-8 in Chicago. The reason I suggest it is because they don’t just stop at information architecture – the conference examines the interaction and engagement that is possible in a web 2.0 world. (Note – This post is in no way sponsored by this or any other organization. It’s just me talking here.)
By the end of this post, I aim to convince you of the importance of the emerging engagement design, how companies can use it to grow business, how agencies will change in response, and finally persuade you to study engagement design at IDEA 2008 or elsewhere.
There’s No Marketing Funnel In Web 2.0
This blog is based on the idea that marketing is changing – rapidly and fundamentally. Forrester Research describes a key component:
“The marketing funnel is a broken metaphor that overlooks the complexity social media introduces into the buying process. As consumers’ trust in traditional media diminishes, marketers need a new approach. We propose a new metric, engagement, that includes four components: involvement, interaction, intimacy, and influence.”
We need to look at information architecture and engagement design in exactly this way. Imagine that information architecture is the skeleton – very web 1.0 – organizing and presenting information in a way the webmaster believes is most beneficial.
Now, imagine engagement interaction as the body and soul in web 2.0. Instead of guessing what will most benefit her readers, webmasters can (must!) interact with her readers to determine how they use her website.
Businesses Engaging To Sell
Business is changing as well. In the report Use Personas To Design For Engagement, Forrester outlines three business who, with the help of their agencies, harnessed engagement interaction through the use of personas. These businesses found the key to interaction design through:
Tags: Chicago Tribune, ColonelTribune, journalism, newspapers, PR
Journalism is at a crossroads, with two distinct groups voicing their opinions.
On one side, many journalists don’t buy the trend toward social media and have their heads firmly entrenched in the sand. They believe in their readership’s loyalty and claim that social media is a passing fad.
One the other side, other journalists have fully embraced the social media tools at their disposal and go so far as to trumpet the death of journalism. They expect newspapers to close up shop; the death knell of print news is a symphony of tweets.
Aren’t the two views mutually exclusive? Which one is correct?
Personally, I believe they are both wrong. Some newspapers will outlast social media and some have already been taken down by it. The basic truth is that some people love getting their news from social media like Facebook, Twitter, and FriendFeed, while others will never replace their tangible newspaper-with-coffee routine.
This post will explain, however, that newspapers and journalists who use social media – in effect integrate these two seemingly opposing ideas – will likely be the long-term winners. There is no doubt that the old ways are changing. Journalists who refuse to accept that should begin cleaning up their resumes.
But major news networks need not shutter the windows quite yet. Embracing this change could be the key to stopping the newspaper industry’s slow (and recently not so slow) slide into irrelevance.
Tags: bloggers, blogging, blogs, Chris Brogan, Mixx, Social Media, Sphinn, StumbleUpon, voting, Web 2.0, writing
Let’s talk blog promotion.
I was really glad when Chris Brogan posted this post last week regarding StumbleUpon because I’ve been meaning to write something similar. If you check out the image at the top of this post, you will see a list of top referring sites that have led back to my blog since I began. StumbleUpon is not only at the top of the list, but mentioned several times throughout the list.
(Background: StumbleUpon is a social voting/referral tool. After joining for free, you download the SU toolbar. As you go about your daily business, you have the option of giving a thumbs up or a thumbs down to any page. Likewise, you can connect with friends and “stumble” across sites they have liked.)
Like Chris, I have had lots of traffic thanks to StumbleUpon and highly recommend it. In this blog post, I will give you some helpful advice about using StumbleUpon and then list some other similar sites and why they didn’t work as well for me.
Best Practices For StumbleUpon
You can find some great online resources with SU advice, but here are my personal recommendations:
- Don’t just vote for your stuff. When I started, I was thumbing up my own work only. This must be a big no-no because I received almost no traffic with this method.
- Get involved in the community. Duh, I should have known this one. The more friends I made, the better recommended pages were for me and the more eyeballs who would see my posts.
- At high tide, all ships rise. Like all good web 2.0 tools, this is an “and” economy. Your posts don’t suffer because you thumb up someone else’s. Give thumbs up to authors you trust and SU seems to give you more props for knowing good content.
- Don’t be a pimp. I don’t stumble all of my posts. I wait until someone else does (which seems to give more stumble-juice) or I only thumb up my best material. This seems to give more “weight” to the ones I do choose.
- The more you give, you more you get. SU has given me another opportunity to connect with some of the brightest folks I’ve ever met. Don’t try to game the system – you will receive as much or more than you invest into it.
Notice what’s not on that list of referrals at the top? Most of the other social voting/referral sites. Here is my run-down on some of the more prominent ones in this space. (This is just what I have personally observed. If you’ve had success with these, more power to ya.)
Tags: blogging, blogs, Business, Communication, Marketing, micro-blogging, Online marketing, Social Media, Twitter, Web 2.0
This is a brief users guide for those curious about how it works, wondering about its value, and wanting to get the most from the experience.
What Is Twitter?
Twitter is commonly referred to as “micro-blogging.” While this is an accurate description, I’ve found that it confuses some people (non-bloggers especially).
Imagine it is a post-it note. You don’t have a lot of space (140 characters) so brevity is required. When you jot something down on your post-it note, it gets stuck to your refrigerator door, much like you might do at home. However, in this scenario, anyone can see the notes posted on your frig. And you can see anyone else’s.
How Does It Work?
Like most web 2.0 applications, the best advice is to just try it out. (You can’t do it wrong and you won’t break it – just give it a whirl.)
You sign up with a name of your choice. After that, find people you know or are interested in following. Twitter can pull from your email contacts to see if your friends and family already have Twitter accounts.
Twitter accounts are identified with an “at” symbol in front. So when discussing your Twitter account, you would say @YourName. Events use a hash mark. For instance, you can search for all Olympic tweets using #080808.
You can view anyone’s notes (or “tweets”) and anyone can sign up to view yours. Don’t worry – you will get an email letting you know every time someone follows you.
And of course, all of this is free.
Tags: Advertising, Business, Communication, failure, Marketing, Online marketing, Social Media, success
Marketers are confused these days. The things that have worked for decades aren’t working anymore. Can you imagine if you worked for 30 years in your given vocation and then, almost over night, all the rules changed?
In truth, marketing is only now becoming what it truly should have been – a conversation. Less lies, less spin. Marketers have been shoveling marshmallow fluff down the mouths of Americans and telling them it’s broccoli. And suddenly, as quick as you can confuse metaphors, we find that the emperor has no clothes.
I admit I’ve been frustrated with the old-school marketers. “What is with these guys, and why can’t they get it together?” But that’s not fair. Their whole world has shifted beneath them. I came to a better understanding watching a recent Robert Scoble interview with IBM engineer Mike Moran. (I highly encourage you to check it out: Robert Scoble’s interview with Mike Moran. It’s only 12 minutes long and well worth your time.)
Moran gives a cogent explanation of why marketers are having such a difficult time in the new web 2.0 environment. Here is a small sample:
“The change that’s really happening is you have to learn how to attract people to your message rather than pushing it at them. You have to figure out how you’re going to listen when they talk back. And you also have to watch what they do. Those three things are really critical because once you do them, you have to figure out how to respond.
Those three things are really critical because once you do them, you have to figure out how to respond. When I say ‘Do it wrong quickly,’ it’s not you trying to do it wrong, it’s that you kind of admit that what you’re doing is probably wrong because it usually is. And then you have to look back at the feedback from your target market to see how far off it is so that you know what to do next. And that’s really a tough change for a lot of marketers.
That seems really simple, but think of it: a whole industry has changed in a matter of what, less than a decade? That is pretty outstanding. It’s going from monologue to dialogue, from lecture to conversation, from directing to caring, from crossed fingers to metrics.
Tags: Communication, happiness, recommendations, thank you, Thanks
This isn’t a regular blog post. I wanted to take a moment on this beautiful Sunday morning just to thank you. Yes, you.
Readers of OnlineMarketerBlog sent a lot of traffic here in July. In fact, we more than doubled the pageviews of our previous best month.
And thanks goes to you. The blog only got this much traffic because you guys told your friends to subscribe, shared articles on Twitter and FriendFeed, linked to it from your own blogs, stumbled it, mixxed it, sphunn it, and just otherwise kicked @ss.
I will return to regular postings tomorrow, but today, I wanted to carve out a space to give you a very sincere thank you.
You will notice two new tabs in the navigation.
- The “Best Of…” page is a collection of posts that this blog’s readers have most enjoyed. It is a great place to send newbies who want to know what this blog is all about, and a place for long-time readers to learn what the community has liked.
- The “Books You Need” page is a list of books mentioned on the blog. You may know that I read a lot and mention the best books here on the blog. I wanted to give you all a space to peruse and buy those books on Amazon.com. (This list will remain only books I recommend; negatively reviewed or mentioned books will not make the cut, so you can trust the list to be the best books in marketing and social media.)
I hope these pages are useful to you. And again, please accept my thanks for your faithful readership. I don’t take it for granted.
Tags: anthropology, Business, Forrester, Marketing, Online marketing, Social Media, trust, Web 2.0
I’ve had a little case of writer’s block this week, so I started with the basics: I read the definition of “marketing” in Wikipedia.
The impetus of this was a comment I wrote on a recent Brazen Careerist article in which I boiled down marketing to selling stuff. Really? That’s the business I’m in? I get up at 5am to write because I love making crap fly off the shelves?
Listen to Wikipedia’s definition: “Essentially, marketing is the process of creating or directing an organization to be successful in selling a product or service that people not only desire, but are willing to buy.”
Bleh! Sure, there’s creation and desire (positive), but there is also directing and willingness to consume (negative). It’s almost like it’s not enough for them to buy it; you gotta make them want to buy it. Make ’em beg.
Frankly, this doesn’t sound like the business I’m in at all. I find marketing these days to be customer based – where are they and what do they want? – and less, well, skeezy. Ideally, marketing these days isn’t invasive or worthless or annoying. In fact, marketing these days sounds a lot more like anthropology than marketing.
What do you think? Are web 2.0 marketers really anthropologists of the present time? Don’t we study why certain people behave a certain way (and how to influence that behavior)?
Tags: blogging, blogs, community, magazines, Marketing, PR, Public Relations, Social Media, Twitter, Web 2.0, Wired, WIRED magainze
I have been trying to figure out why WIRED’s cover story on Julia Allison incensed me so much.
You won’t find me bashing Paris Hilton or her ilk on this blog. As someone who barely watches TV, her brand of reality-show insta-celebs barely register on my consciousness. However, I do dwell in the PR world, the internet world, the social media world…and when you screw around in that world, I consider you fair game.
I don’t normally do hit pieces. I am usually positive about how marketing/PR/advertising can make the world a better place (no small task, believe me). But the Julia Allison story deserves some response on this blog because it illustrates:
1. How not to do PR
2. How not to use web 2.0 social media tools
3. How not to run a magazine
Here’s a quick recap of the article: WIRED portrays the piece as a “how-to,” giving advice on the art of online self-promotion. It details how a woman in her mid-20s weaseled into the digital pages of Gawker, Valleywag, and (now) WIRED.
On the splash page before the article, WIRED writes, “She can’t act. She can’t sing. She’s not rich…[S]he’s an internet celebrity.” In case you missed the underlying message, it’s that WIRED just gave a cover story to someone devoid of talent. Here is why Julia Allison is a terrible example of self-promotion, a warning of the missteps of public relations, and why WIRED ought to be ashamed.
Tags: advice, Business, career, Marketing, Online marketing
My syndication through BrazenCareerist has made me think a lot more about my career path. In part, my vocation (online marketing) did not even exist when I was in college.
How did I get here? And how can I help others find success in their marketing careers?
I posed the following question to my friends in the WordPress Marketing Bloggers Network (WMBN): “What was the most important lesson that prepared you for your marketing career?” Their replies were insightful, honest, and practical. Here are 5 essential tips to help you on your way to a career in marketing.
I guess I would boil it down to two words: Don’t Stop. Don’t stop writing, thinking, learning, meeting people, whatever. Once you stop, you’re done. Try something new or different and if it doesn’t quite work, don’t stop, just try it a different way. Marketing is about constantly tweaking, even when it’s working.
-Rick Liebling, eyecube
As a creative guy (copywriter), it was sometimes frustrating to see the client change something that I’d worked really hard on. But then a creative director sat me down, explained that my passion was admirable, but it was their money. It’s important to state the argument, but if they don’t agree, it’s their money.
Then, we went for a beer.
-Matt Hames, Share Marketing
Tags: Business, Communication, Marketing, Online marketing, Social Media, social networks, Web 2.0
Social networks are all the rage and many of my posts at OnlineMarketerBlog recommend social tools for businesses. However, there are potential pitfalls to consider before you facilitate interaction between customers and your business.
Here are 21 things your business should consider before starting a social network:
Internal (Your Business Capabilities)
1. Can you invest the necessary resources to run a social network properly? Can you afford the tens or hundreds of thousands of dollars it takes to properly create and staff this resource?
2. What is the role of marketing, sales, IT, customer service, advertising, HR, etc.? Social networks often delve into all of these departments and more. Make sure all of your teams are engaged, enthused, and prepared.
3. While the potential ROI of a social network is proven, is this the best investment of your time? If you don’t have a unique product or your customers aren’t enthused (or your product isn’t any good), don’t look to a social network to solve your problems.
4. What are your expectations – number of members, amount of content, etc – on a weekly, monthly, and yearly basis? Create little benchmarks to ensure you do not go far off course.
5. Will your employees have their own voice on the network? Will they use their full names? This transparency can be daunting, but it can also provide high emotional buy-in from employees.
6. Is the correct employee in charge of the social network? This is often not the highest paid or the most experienced.
7. Which came first: customer need, company strategy, or cool technology? If it’s anything besides customer need, reconsider everything.
Email updates via Feedburner:
Subscriptions via RSS:
What Folks Are Saying About OnlineMarketerBlog…"I do so love this piece. Great threading of lots of interesting points...Great view here so thanks."
-Chris Brogan, ChrisBrogan.com
"I like to read smart blogs. So when I started looking for bloggers to review my book, Toy Box Leadership, one my first choices was DJ Francis at onlinemarketerblog.com."
-Michael Waddell, author of Toy Box Leadership
"I've enjoyed your posts...Keep up the good work."
-Myles Bristowe, President-elect, American Marketing Association - Boston Chapter
"Thoughtful response to my Fast Company column..."
-Rob Walker, Murketing blog
"...I think we agree on solutions."
-Chip Heath, Co-author of Made To Stick
"If marketing is viral, you are the pathogen — and I mean that in the positive, cutting-edge sense of the word."
Vote!If you like this blog, please vote for it at the Blogger's Choice Awards
Thanks for visiting OnlineMarketerBlogOnline marketing is easy. Well, as easy as real-life marketing is. It's not about widgets or flashy gizmos - it's about relationships, trust, and transparency.
Everyone will have to be an online marketer at some point. So jump on in; the water is fine.