Journalism At The Crossroads – To Evolve Or Not

August 18, 2008 at 6:56 am | Posted in Blogging, Business, Communication, Marketing, Online marketing, Public Relations, Social Media, Twitter, Web 2.0 | 9 Comments
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Courtesy of jbhill via Flickr

Courtesy of jbhill via Flickr

Journalism is at a crossroads, with two distinct groups voicing their opinions.

On one side, many journalists don’t buy the trend toward social media and have their heads firmly entrenched in the sand. They believe in their readership’s loyalty and claim that social media is a passing fad.

One the other side, other journalists have fully embraced the social media tools at their disposal and go so far as to trumpet the death of journalism. They expect newspapers to close up shop; the death knell of print news is a symphony of tweets.

Aren’t the two views mutually exclusive? Which one is correct?

Personally, I believe they are both wrong. Some newspapers will outlast social media and some have already been taken down by it. The basic truth is that some people love getting their news from social media like Facebook, Twitter, and FriendFeed, while others will never replace their tangible newspaper-with-coffee routine.

This post will explain, however, that newspapers and journalists who use social media – in effect integrate these two seemingly opposing ideas – will likely be the long-term winners. There is no doubt that the old ways are changing. Journalists who refuse to accept that should begin cleaning up their resumes.

But major news networks need not shutter the windows quite yet. Embracing this change could be the key to stopping the newspaper industry’s slow (and recently not so slow) slide into irrelevance.

Continue Reading Journalism At The Crossroads – To Evolve Or Not…

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5 Ways To Succeed On StumbleUpon

August 12, 2008 at 6:31 am | Posted in Blogging, Business, Communication, Marketing, Online marketing, Social Media, Web 2.0 | 5 Comments
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Let’s talk blog promotion.

I was really glad when Chris Brogan posted this post last week regarding StumbleUpon because I’ve been meaning to write something similar. If you check out the image at the top of this post, you will see a list of top referring sites that have led back to my blog since I began. StumbleUpon is not only at the top of the list, but mentioned several times throughout the list.

(Background: StumbleUpon is a social voting/referral tool. After joining for free, you download the SU toolbar. As you go about your daily business, you have the option of giving a thumbs up or a thumbs down to any page. Likewise, you can connect with friends and “stumble” across sites they have liked.)

Like Chris, I have had lots of traffic thanks to StumbleUpon and highly recommend it. In this blog post, I will give you some helpful advice about using StumbleUpon and then list some other similar sites and why they didn’t work as well for me.

Best Practices For StumbleUpon

You can find some great online resources with SU advice, but here are my personal recommendations:

  • Don’t just vote for your stuff. When I started, I was thumbing up my own work only. This must be a big no-no because I received almost no traffic with this method.
  • Get involved in the community. Duh, I should have known this one. The more friends I made, the better recommended pages were for me and the more eyeballs who would see my posts.
  • At high tide, all ships rise. Like all good web 2.0 tools, this is an “and” economy. Your posts don’t suffer because you thumb up someone else’s. Give thumbs up to authors you trust and SU seems to give you more props for knowing good content.
  • Don’t be a pimp. I don’t stumble all of my posts. I wait until someone else does (which seems to give more stumble-juice) or I only thumb up my best material. This seems to give more “weight” to the ones I do choose.
  • The more you give, you more you get. SU has given me another opportunity to connect with some of the brightest folks I’ve ever met. Don’t try to game the system – you will receive as much or more than you invest into it.

Notice what’s not on that list of referrals at the top? Most of the other social voting/referral sites. Here is my run-down on some of the more prominent ones in this space. (This is just what I have personally observed. If you’ve had success with these, more power to ya.)

Continue Reading 5 Ways To Succeed On StumbleUpon…

What Is Twitter? A Beginners Guide

August 11, 2008 at 7:04 am | Posted in Blogging, Business, Communication, Marketing, Online marketing, Public Relations, Social Media, Twitter, Web 2.0 | 5 Comments
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Courtesy of aaardvaark via Flickr

Courtesy of aaardvaark via Flickr

You may have heard of Twitter and be a little confused. Early adopters have been playing around with it for a couple of years, but Twitter finally seems to be making it into the mainstream.

This is a brief users guide for those curious about how it works, wondering about its value, and wanting to get the most from the experience.

What Is Twitter?

Twitter is commonly referred to as “micro-blogging.” While this is an accurate description, I’ve found that it confuses some people (non-bloggers especially).

Imagine it is a post-it note. You don’t have a lot of space (140 characters) so brevity is required. When you jot something down on your post-it note, it gets stuck to your refrigerator door, much like you might do at home. However, in this scenario, anyone can see the notes posted on your frig. And you can see anyone else’s.

How Does It Work?

Like most web 2.0 applications, the best advice is to just try it out. (You can’t do it wrong and you won’t break it – just give it a whirl.)

You sign up with a name of your choice. After that, find people you know or are interested in following. Twitter can pull from your email contacts to see if your friends and family already have Twitter accounts.

Twitter accounts are identified with an “at” symbol in front. So when discussing your Twitter account, you would say @YourName. Events use a hash mark. For instance, you can search for all Olympic tweets using #080808.

You can view anyone’s notes (or “tweets”) and anyone can sign up to view yours. Don’t worry – you will get an email letting you know every time someone follows you.

And of course, all of this is free.

Continue Reading What Is Twitter? A Beginners Guide…

No One Cares, You Are Doing It Wrong, And That Is Awesome

August 7, 2008 at 6:27 am | Posted in Advertising, Blogging, Boomers, Business, Communication, Generation X, Generations, Leadership, Marketing, Net gens, Online marketing, Public Relations, Social Media, Web 2.0 | 5 Comments
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Courtesy of jbhill via Flickr

Courtesy of jbhill via Flickr

Marketers are confused these days. The things that have worked for decades aren’t working anymore. Can you imagine if you worked for 30 years in your given vocation and then, almost over night, all the rules changed?

In truth, marketing is only now becoming what it truly should have been – a conversation. Less lies, less spin. Marketers have been shoveling marshmallow fluff down the mouths of Americans and telling them it’s broccoli. And suddenly, as quick as you can confuse metaphors, we find that the emperor has no clothes.

I admit I’ve been frustrated with the old-school marketers. “What is with these guys, and why can’t they get it together?” But that’s not fair. Their whole world has shifted beneath them. I came to a better understanding watching a recent Robert Scoble interview with IBM engineer Mike Moran. (I highly encourage you to check it out: Robert Scoble’s interview with Mike Moran. It’s only 12 minutes long and well worth your time.)

Moran gives a cogent explanation of why marketers are having such a difficult time in the new web 2.0 environment. Here is a small sample:

“The change that’s really happening is you have to learn how to attract people to your message rather than pushing it at them. You have to figure out how you’re going to listen when they talk back. And you also have to watch what they do. Those three things are really critical because once you do them, you have to figure out how to respond.

Those three things are really critical because once you do them, you have to figure out how to respond. When I say ‘Do it wrong quickly,’ it’s not you trying to do it wrong, it’s that you kind of admit that what you’re doing is probably wrong because it usually is. And then you have to look back at the feedback from your target market to see how far off it is so that you know what to do next. And that’s really a tough change for a lot of marketers.

That seems really simple, but think of it: a whole industry has changed in a matter of what, less than a decade? That is pretty outstanding. It’s going from monologue to dialogue, from lecture to conversation, from directing to caring, from crossed fingers to metrics.

Continue Reading No One Cares, You Are Doing It Wrong, And That Is Awesome…

Thank Yous And New Pages

August 3, 2008 at 9:18 am | Posted in Blogging, Books, Communication, Marketing, Meta, Online marketing, Social Media, Web 2.0 | 1 Comment
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This isn’t a regular blog post. I wanted to take a moment on this beautiful Sunday morning just to thank you. Yes, you.

Readers of OnlineMarketerBlog sent a lot of traffic here in July. In fact, we more than doubled the pageviews of our previous best month.

And thanks goes to you. The blog only got this much traffic because you guys told your friends to subscribe, shared articles on Twitter and FriendFeed, linked to it from your own blogs, stumbled it, mixxed it, sphunn it, and just otherwise kicked @ss.

I will return to regular postings tomorrow, but today, I wanted to carve out a space to give you a very sincere thank you.

New Pages

You will notice two new tabs in the navigation.

  • The “Best Of…” page is a collection of posts that this blog’s readers have most enjoyed. It is a great place to send newbies who want to know what this blog is all about, and a place for long-time readers to learn what the community has liked.
  • The “Books You Need” page is a list of books mentioned on the blog. You may know that I read a lot and mention the best books here on the blog. I wanted to give you all a space to peruse and buy those books on Amazon.com. (This list will remain only books I recommend; negatively reviewed or mentioned books will not make the cut, so you can trust the list to be the best books in marketing and social media.)

I hope these pages are useful to you. And again, please accept my thanks for your faithful readership. I don’t take it for granted.

DJ

Sometimes Breasts Aren’t Enough, Julia Allison

July 28, 2008 at 6:25 am | Posted in Blogging, Business, Communication, Facebook, Marketing, Online marketing, Public Relations, Social Media, Twitter, Web 2.0 | 11 Comments
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Courtesy of jbhill via Flickr

Courtesy of jbhill via Flickr

I have been trying to figure out why WIRED’s cover story on Julia Allison incensed me so much.

You won’t find me bashing Paris Hilton or her ilk on this blog. As someone who barely watches TV, her brand of reality-show insta-celebs barely register on my consciousness. However, I do dwell in the PR world, the internet world, the social media world…and when you screw around in that world, I consider you fair game.

I don’t normally do hit pieces. I am usually positive about how marketing/PR/advertising can make the world a better place (no small task, believe me). But the Julia Allison story deserves some response on this blog because it illustrates:

1. How not to do PR

2. How not to use web 2.0 social media tools

3. How not to run a magazine

Here’s a quick recap of the article: WIRED portrays the piece as a “how-to,” giving advice on the art of online self-promotion. It details how a woman in her mid-20s weaseled into the digital pages of Gawker, Valleywag, and (now) WIRED.

On the splash page before the article, WIRED writes, “She can’t act. She can’t sing. She’s not rich…[S]he’s an internet celebrity.” In case you missed the underlying message, it’s that WIRED just gave a cover story to someone devoid of talent. Here is why Julia Allison is a terrible example of self-promotion, a warning of the missteps of public relations, and why WIRED ought to be ashamed.

Continue Reading Sometimes Breasts Aren’t Enough, Julia Allison…

21 Considerations Before Your Business Starts A Social Network

July 22, 2008 at 7:20 am | Posted in Blogging, Business, Communication, Forrester, Marketing, Online marketing, Research, Social Media, User generated content, Web 2.0 | 9 Comments
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Courtesy of jbhill via Flickr

Courtesy of jbhill via Flickr

Social networks are all the rage and many of my posts at OnlineMarketerBlog recommend social tools for businesses. However, there are potential pitfalls to consider before you facilitate interaction between customers and your business.

Here are 21 things your business should consider before starting a social network:

Internal (Your Business Capabilities)

1. Can you invest the necessary resources to run a social network properly? Can you afford the tens or hundreds of thousands of dollars it takes to properly create and staff this resource?

2. What is the role of marketing, sales, IT, customer service, advertising, HR, etc.? Social networks often delve into all of these departments and more. Make sure all of your teams are engaged, enthused, and prepared.

3. While the potential ROI of a social network is proven, is this the best investment of your time? If you don’t have a unique product or your customers aren’t enthused (or your product isn’t any good), don’t look to a social network to solve your problems.

4. What are your expectations – number of members, amount of content, etc – on a weekly, monthly, and yearly basis? Create little benchmarks to ensure you do not go far off course.

5. Will your employees have their own voice on the network? Will they use their full names? This transparency can be daunting, but it can also provide high emotional buy-in from employees.

6. Is the correct employee in charge of the social network? This is often not the highest paid or the most experienced.

7. Which came first: customer need, company strategy, or cool technology? If it’s anything besides customer need, reconsider everything.

Continue Reading 21 Considerations Before Your Business Starts A Social Network…

Make Money Writing A Blog – Guaranteed!

July 14, 2008 at 6:50 am | Posted in Advertising, Blogging, Business, Communication, Marketing, Online marketing, Public Relations, Social Media, Twitter, Web 2.0 | 9 Comments
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Courtesy of jbhill via Flickr

Courtesy of jbhill via Flickr

Please forgive the link-bait title. But I do have a guaranteed way for you to make money from your blog. (Do I sound like a huckster yet? Stay with me.)

Gather ’round, kiddies, because this could change your life. And this secret is free.

The secret to making money through your blog is: Be Amazing.

Surprised? The inconvenient truth of the internet is that it works the same way as the real world. In order to make money, you have to work hard and be good at what you do. The pyramid schemes are bunk and no one gets rich quick.

Believe me? You should. And if you do, I have just freed you from the shackles of mediocrity. Can I hear an AMEN?!

Mitch Joel runs a blog and a weekly podcast, both entitled Six Pixels of Separation. Here’s what he says in SPOS #108:

“Everybody wants to know: How do you make money in this stuff [roughly, the online channel]? …It was really cool to see David [Usher] and Michael McCardy [from EMI] really take a different stance. And they were like, ‘You know what, guys? If you create something really amazing, whether its music…or products or services, people are gonna notice. These channels are gonna enable you to spread these messages far and wide. And because they will, you’re going to get more sales than you could ever imagine possible.'”

In other words, don’t blame the microphone if you have nothing to say. Mitch goes on to explain his reaction:

Continue Reading Make Money Writing A Blog – Guaranteed!…

The Seven Deadly Sins Of Social Media

July 1, 2008 at 5:52 am | Posted in Advertising, Blogging, Communication, Companies, Facebook, Marketing, Online marketing, Public Relations, Social Media, Twitter, Web 2.0 | 18 Comments
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Social media like Facebook, Flickr, and Delicious has been around for a couple of years now and companies are starting to dip a tentative toe into the water. While such courage should be applauded, serious missteps have occurred that embarrass the offending company.

And it is not the courageous steps that have been embarrassing, but the sheer level of assholery with which companies have partaken their social media experiments. Because social media is all about sharing, collaboration, and communication, it is little surprise that folks expressed outrage at the heavy-handed or downright immoral dealings of the companies outlined below.

In this post, I will list five of the deadly sins as outlined by Joseph Jaffe’s speech at the ANA’s Integrated Media Conference and then offer two additional sins of my own.

From Joseph Jaffe:

  • Faking (Sprint): The phone company released ads in which the CEO offered an email address, giving the opportunity for communication. Instead, a corporate shill auto-responder emails back.
  • Manipulating (Sony): The maker of the PSP created a fake blog and attempted to manipulate the conversation. They ended up garnering a deserved “golden poop” award.
  • Controlling (T-Mobile): The phone company sent cease and desist letters to a popular blog for using a color they claim to have trademarked. The blogosphere revolted and T-mobile missed a chance to meaningfully engage with its customers.
  • Dominating (Target): A blogger was ignored by the retail giant because they felt she didn’t have the clout of traditional media outlets. After the blogger gained more and more attention, Target claimed that their continued silence was based on a lack of adequate staff.
  • Avoiding (Starbucks): The coffee giant already felt a squeeze from its consumer base, but avoided a fan’s desire to visit every store was passed on. The only response to the fan was one of suspicion.

In these cases, the sin is not that the company was just stupid (though there’s no shortage of that). The sin is that they failed to engage at a pivotal moment with an active community that supported them with their checkbooks. They refused to join the conversation and felt the ramifications.

Here are my two nominations to round out the deadly sins of social media:

Continue Reading The Seven Deadly Sins Of Social Media…

ROI Of Social Media For Gen Y Audiences (And How To Convince Your Boss)

June 25, 2008 at 6:41 am | Posted in Blogging, Books, Communication, Facebook, Forrester, Generations, Li, Charlene and Josh Bernoff - Groundswell: Winning in, Marketing, MySpace, Net gens, Online marketing, ROI, Second Life, Social Media, Tweens, Twitter, User generated content, Web 2.0 | 5 Comments
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Generation Y – roughly those aged 13-29 – are among the strongest consumers and influencers. And while social media like Facebook, delicious, and Flickr have garnered media attention, many businesses are still wary of dipping a toe in the social media water.

I argue that we can gauge return on investment (or influence) for Gen Y by looking at their buying power and online behavior and therefore that it is imperative that (most) businesses participate in social media. Plus, I will give you the research to back up these assertions so you can prove it to your boss.

Flashback: Ohio

Growing up in pre-internet Ohio, I spent a good chunk of my allowance and lawn-mowing money on comic books at the local pharmacy. If they were sold out of my usual books, I was SOL until the following month. Scarcity of goods required that I go where they were (and quickly!) or I would miss out.

Fast-Forward: Today

Now, post-internet, these stories sound quaint. Given a bank account, any kid can get any comic book from anywhere in the world. So what does this have to do with social media and Generation Y?: proximity to resources.

Today, consumers expect businesses to come to them. Long gone are the lazy summer bike rides to the pharmacy – today, young people expect to be able to spend their money just about anywhere. And where are they? Online, in general, and on social media, specifically.

Maybe this shift isn’t a surprise to you, but let me prove it with research (easily printable for timid bosses or humbugs).

Continue Reading ROI Of Social Media For Gen Y Audiences (And How To Convince Your Boss)…

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